The pick up point was great. He was descriptive and kind.
After arriving to the pick up location, the app itself did not function so I called the U-haul 1-800 number. After explaining my issue, I was transferred to "scheduling" which resulted in 7-10 minutes on hold and going to some random guy's voicemail. Once again, I had to call the 1-800 and explain the entire issue again. This employee was able to correctly connect me to the right individual and the truck was subsequently rented.
The U-haul service, however, was atrocious. The reason I chose U-Haul originally was for convenience. Two days prior to renting the truck, I received a message that my truck will not be at the chosen location. Granted, U-Haul did compensate this by upgrading my truck size.
This whole ordeal took well over an hour.
U Haul Neighborhood Dealer is a US Point Of Interest based in Oneonta, New York. U Haul Neighborhood Dealer is located at 23 Reynolds St, Oneonta, NY 13820, USA.
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